Shipping Policy

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed. Processing excludes weekends and public holidays. Processing may take longer during holidays, promotional events, or periods of high order volume. Processing time is included in the total delivery estimate below.

Shipping Methods and Delivery Estimates

Standard Shipping is available for eligible orders delivered within the contiguous United States. The estimated total delivery time is 7–15 business days from successful payment confirmation, including order processing and shipping transit. Weekends and public holidays are excluded from the estimated business-day period.

Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary due to the destination, carrier operations, weather, public holidays, customs procedures, or other circumstances beyond our reasonable control. Available shipping methods and estimates will be shown at checkout where supported.

Tracking information will be provided when available from the carrier. Please allow time for the carrier’s tracking system to update after dispatch.

Shipping Rates

For eligible Standard Shipping orders delivered within the contiguous United States, shipping is free when the merchandise subtotal is $49.99 USD or more after discounts and before taxes and shipping charges. A $6.99 USD Standard Shipping fee applies when the merchandise subtotal is below $49.99 USD.

Orders shipped to Alaska, Hawaii, U.S. territories, remote locations, or international destinations may be subject to different rates or restrictions. Available shipping options and applicable charges will be displayed at checkout. Any additional shipping charges will be disclosed before the order is completed.

For international shipments, customs duties, import taxes, brokerage fees, or other government-imposed charges may apply depending on the destination. Unless expressly stated otherwise at checkout, these charges are separate from the product price and shipping fee. Customers are responsible for applicable import charges to the extent permitted by law and the shipping terms presented for the order. Customs clearance may affect delivery times.

Shipping Information and Delivery Issues

Please provide a complete and accurate shipping address when placing an order. If you notice an address error, contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or dispatched.

If a package is returned because of an incorrect address or unsuccessful delivery, we will contact you where appropriate to discuss available options. Additional reshipping charges may apply where permitted by law and disclosed before reshipment.

If your order has not arrived within 15 business days after successful payment confirmation, contact service@retailfena.com with your order number. We will review available tracking information and, where appropriate, investigate the issue with the carrier. If a shipment is confirmed lost or cannot be delivered, we will work with you to determine an appropriate resolution under our policies and applicable consumer protection laws.

If tracking shows that a package was delivered but you have not received it, check the delivery location and contact the carrier where appropriate. You may also contact us for assistance.

Cancellations

If you need to cancel or modify an order, contact us as soon as possible. We will make reasonable efforts to accommodate the request before the order has been processed or dispatched. Cancellation or modification cannot be guaranteed once processing or shipment has begun. If an order has already been dispatched, you may request a return under our Return and Refund Policy and applicable law.

Contact

For shipping, tracking, or delivery questions, email service@retailfena.com. Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8). Please include your order number when asking about an existing order.