Contact Us

For questions about products, orders, payment, shipping, returns, refunds, or other matters, contact Retailfena by email at service@retailfena.com.

Our customer service team is available Monday–Friday, 9:00 AM–6:00 PM (UTC+8). We aim to respond during these hours.

For help with an existing order, include your order number and a description of your request. For a damaged, defective, or incorrect item, include clear photographs when available.

Please contact us before sending a return. We will provide the applicable return instructions and address details.

Retailfena is operated by ZILEAN INTERNATIONAL TRADE LIMITED. Our business address is FLAT H, 45/F, TOWER 10, DISCOVERY PARK, PHASE 3, 398 CASTLE PEAK ROAD, TSUEN WAN, HONG KONG.