Return and Refund Policy

Return Period and Condition

You may request a return within 30 days after receiving your order, subject to this policy and any mandatory rights under applicable law.

For a change-of-mind return, the product must be unused and in its original condition. Please include the original packaging, accessories, and included components where reasonably available. Products must not have been damaged through misuse, improper handling, or unauthorized modification after delivery. Proof of purchase, such as an order confirmation or order number, must be provided.

These conditions do not limit your rights concerning defective, damaged, misdescribed, or incorrectly supplied products.

Return Authorization

Contact service@retailfena.com before sending any product back. Include your order number, the product you wish to return, the reason for the return, and photographs of the product and packaging where applicable. Our customer service team will review your request and provide the applicable return instructions.

Do not send a return before receiving instructions from our team. Returns should be sent to the address provided by customer service. The default return address is the company’s business address listed on our Contact Information page.

Return Shipping Costs

For a change-of-mind return, customers are generally responsible for return shipping costs unless otherwise agreed or required by applicable law. Original shipping charges are generally non-refundable for change-of-mind returns, except where the law requires otherwise.

If a product arrives damaged, defective, or different from the item ordered, contact service@retailfena.com with your order number, a description of the issue, and clear photographs where available. We will review the request and determine an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, return shipping assistance, or another remedy required or permitted by law. Where the issue is our responsibility, we will not require you to bear costs that we are legally obligated to cover.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will generally be issued to the original payment method.

We aim to initiate approved refunds within 5–10 business days after the returned product has been received and inspected. The time for funds to appear in your account may depend on your bank, card issuer, or payment provider. This processing target does not extend any shorter refund deadline required by applicable law.

A partial refund may be considered where permitted by law, for example when returned components are missing and the issue is not a confirmed product defect or fulfillment error. Any proposed deduction will be assessed in light of the circumstances and applicable law, and we will explain the reason where required.

Replacements and Exchanges

If you receive a damaged, defective, or incorrect product, contact us to discuss a replacement or another appropriate resolution. Replacement availability depends on product stock and shipping availability. If the original product is unavailable, we may offer a refund or another mutually agreed solution, subject to applicable law.

For an exchange requested because of a change in preference, contact us before returning the item. Additional shipping charges may apply where permitted by law and disclosed in advance.

Shipping Rates and Delivery

For eligible Standard Shipping orders delivered within the contiguous United States, shipping is free when the merchandise subtotal is $49.99 USD or more after discounts and before taxes and shipping charges. A $6.99 USD Standard Shipping fee applies when the merchandise subtotal is below $49.99 USD.

Orders to Alaska, Hawaii, U.S. territories, remote locations, or international destinations may have different rates or restrictions. Available options and charges will be displayed at checkout. Additional charges will be disclosed before the order is completed.

The estimated total delivery time for eligible Standard Shipping orders is 7–15 business days from successful payment confirmation, including processing and shipping transit. Weekends and public holidays are excluded from the estimated business-day period. Delivery estimates are not guaranteed arrival dates.

If a shipment is confirmed lost or cannot be delivered, we will work with you to determine an appropriate resolution under our policies and applicable consumer protection laws.

Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible. We will make reasonable efforts to accommodate your request before the order has been processed or dispatched. Cancellation or modification cannot be guaranteed once processing or shipment has begun. If an order has already been dispatched, you may request a return under this policy and applicable law. If we cancel an order after collecting payment, we will arrange an appropriate refund.

Contact

For a return, refund, exchange, or order-related question, contact service@retailfena.com. Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8). Include your order number so we can assist you.